I had called earlier in the week about a pre-purchase car inspection, and was impressed with the phone conversation; it felt more like talking to a friend, than a salesman. After looking over the car at the dealership, I took it over to the shop, and they were able to inspect it right away. Larry took it for a test drive, and put it up on a lift and gave it a look-over. I was very impressed with the thoroughness of the inspection, and again, felt like I was talking to a friend, rather than a salesperson. He explained his findings very clearly, and was able to help me negotiate a better price upon returning to the dealer. I spoke with the gentleman at the front desk (I didn't get his name) and was very impressed with how friendly he was as well. Overall, I had a great experience and would definitely return in the future if/when my car needs service.